WFM Europe Ltd will make every effort to dispatch your order within the time stated below, however we rely on courier services and Royal Mail for actual delivery and we cannot be held responsible for any delays caused by them nor will we be liable for any loss or disappointment caused to you by late delivery.
All orders placed and paid Monday-Friday before 3.00 p.m. are dispatched the same day or the next working day, subject to stock availability and security checks. Orders placed after this time are processed the following working day. Orders delivered to UK Mainland addresses are dispatched by Royal Mail or UPS.
We reserve the right to cancel your order and refund any monies paid by you without prior agreement being reached in advance with respect to the above terms. Your order will be delivered to the address you provide to us, therefore you must ensure that all details are full and correct, including postcode and house number. WFM Europe Ltd will not be held responsible for any lost, undelivered or returned parcels due to incorrect or incomplete details supplied by you.
In the event that you fail to sign for, accept or collect your delivery and it is subsequently returned to us you will be offered the option to: 1. Cancel your order and we will refund all monies paid by you less ALL expenses incurred by WFM Europe Ltd in attempting to deliver your order. 2. Request a re-delivery by reimbursing WFM Europe Ltd for any expense incurred due to the return of your order PLUS the actual cost of re-delivery.
Please make sure that you allow sufficient lead time when placing your order with us to prevent any loss or disappointment resulting from the delivery time as WFM Europe Ltd cannot be held responsible for this. This does not affect your statutory rights as a consumer.
Royal Mail 1st Class
We expect First Class Mail to reach you within 2 days from the day of dispatch- subject to Royal Mail suspensions of service, but please allow up to 15 working days for Royal Mail to deliver your order.
Royal Mail 1st Class Recorded
Orders sent using Royal Mail 1st Class Recorded Delivery require a signature and usually arrive the next day, but please allow up to 15 working days for Royal Mail to deliver your order.Please make sure that somebody is available to accept and sign for your parcel as requests to deliver to an alternative address may incur an additional charge from the carrier.
Royal Mail Special Delivery
Orders sent using Special Delivery require a signature and should arrive the next working day. Please make sure that somebody is available to accept and sign for your parcel as requests to deliver to an alternative address may incur an additional charge from the carrier.
Orders sent using Courier are dispatch the same day for orders placed & paid for before 18:30. We offer 3 types of Courier service:
Courier Next Day Delivery
Order send by this courier will be delivered the next day
Courier Next Day before 12 am
Order send by this courier will be delivered the next day before 12 am
Courier Next Day before 9 am
Order send by this courier will be delivered the next day before 9 am