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frequently asked questions

Products frequently asked questions

What kind of parts do you have?

We feature one of the best selections of replacement parts for almost every generation of iPhone and iPad.

What should I do if a part I receive is damaged?

It is extremely rare to receive a damaged part because we quality test all of our parts before shipping them out. However, if you believe a part you ordered was damaged before you tried to install it, keep it in it's original box and wrapping and contact us so that we may assist you..

What if I receive the wrong part?

It is extremely rare for one of our customers to receive a part they did not order. However, if you do receive a part that you did not order, we will send you the correct part as quick as possible. However, if you order the wrong part, you will be responsible for returning it safely in new condition. Once we receive the part, and determine it has not been damaged, we will send our the part you need the same day. Please make sure you know what replacement part you need for your device.

Payments frequently asked questions

What types of payment do you accept?

We accept Pay-Pal and Bank transfer as a method of payment.

Do you store my personal or payment information?

No. There is only a temporary capture of your information to process the order and then it is deleted automatically from our system. We never store, resell or reuse your information.

Can you take payments by check?

No, we are not able to process personal checks of any kind for orders.

Shipment frequently asked questions

How soon is my order shipped after I place my order?

If your order is placed before 4.30PM, we will be able to ship your item the same day. Please allow 24 hours for your tracking information to be updated.

Will I get tracking details when my order ships?

Yes, you will be emailed tracking details once your item has been shipped to the email address you provided when you placed your order. In rare cases, if an order shipment email with your tracking number does not arrive in your email box, first make sure to check your Spam folder, to make sure it didn't go there instead.

I live outside UK. Do you ship internationally?

Yes we ship orders to many countries around the Europe.